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NETSTATE Returns

Returns are easy, and for most returns there's no need to contact us once you've read the policy below.

Refunds

Within 30 days of receipt of your shipment (including gifts), you may return any item, for any reason, for a full refund (We'll even refund the shipping cost if the return is a result of our error) as long as the item is in new condition with original packaging and accessories.

Please note that we can process returns and refunds only for items purchased from NETSTATE.COM.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Exchanges

We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts, will be charged a re-stocking fee at our discretion. 

Packing and Sending Your Return

Wrap the package securely, and ship the package to the address shown below.

If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the address below: 

  • NSTATE Returns
  • PO Box 412, 88 Trotting Track Road
  • Wolfeboro, New Hampshire 03894

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